1. Pricing policy 1.1 All prices stated on this website include VAT. 1.2 All offers on all our wines are just that - genuine offers/discounts (we do not ‘invent’ discounts to make our prices appear more attractive - many
large retailers do). We price our wines reasonably and never artificially inflate them.
2. Minimum order We have no minimum order - feel free to buy one bottle if you like. Normal delivery charges apply.
3. Product availability We endeavour to keep this website as up to date as possible and make sure that every wine shown is still in stock, however we cannot guarantee
that all items shown are still available. If an order is received for an out of stock wine you will be informed straight away and given the option to
cancel the order or have an alternative item.
4. Delivery/collection 4.1 We deliver to mainland UK addresses. International deliveries by negotiation only - please call 0800 9788853 or email firstname.lastname@example.org 4.2 We will use our own drivers or a professional courier service depending upon your location. 4.3 Standard delivery is £7.99per order. 4.4 Delivery will be on a specified day between 9:00am and 5:30pm, Monday-Friday. Weekend delivery within London is charged at £25 per case.
4.5 We will deliver your wine within seven working days from your order. Most deliveries are completed within 3 working days and many the next day.
Should you have any particular delivery requirements, please contact us on 0800 9788853 or email email@example.com and we'll do our very best to accommodate you.
4.6 Please note the following UK postcodes attract a higher courier fee due to their locations - AB, IV, KW, PA and PH. Please call us for details.
5. Payment We accept: (i) Credit and debit card payments (Visa, Mastercard, Maestro, Solo and Electron) via the secure payment system (Worldpay) on this website
or over the telephone. (ii) Bank transfers, to our account: HSBC / 40-04-37 / 61511890 – you can still order online, just select "electronic transfer" at the payment stage (we
will not despatch your order until payment has reached our account). (iii) Cheques payable to ‘Wineaux Ltd’ and sent to 1 Park West, 40 Tanner Street, London SE1 3LG,UK. Again, we will not despatch your order until
payment has reached our account.
6. Customer service 6.1 We will typically communicate with you via email but are always happy to discuss any aspect of the sales process on the telephone. 6.2 If for any reason you are unhappy with the wine you may cancel your order within 7 days of receiving it. You will receive a full refund within 30
days. In order to qualify for a refund you must return the case in exactly the same condition as it arrived and covered all delivery and collection
costs. 6.3 We offer a ‘no quibble’ guarantee. If any of your wine is tainted, corked or otherwise damaged we will refund the cost immediately. 6.4 We will respond to any complaints or queries within three working days.
7. Privacy, data protection and security 7.1 Wineaux Ltd. is fully compliant with the 1998 UK Data Protection Act and registered with the UK Information Commissioner (#Z9611408). 7.2 We will not share any of your personal data and have taken every possible step to protect your data against unlawful access or misuse. 7.3 To process payment details this website uses a dedicated SSL (secure socket layer) connection to encrypt your data and ensure its authenticity. All
payments are automatically processed according to the highest industry standards. Data stored offline is held in a secure server. 8. 'Responsible drinking' 8.1 Wineaux Ltd. act in accordance with the 2003 Licensing Act and will not sell wine to anyone under the age of 18. By placing an order you confirm
that you are at least 18 years old. 8.2 If you need to know more about 'responsible drinking' please visit the Portman Group or Drink Aware.
8.3 Enjoy wine and it will give you great pleasure!
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the laws of England and Wales and other copyright laws, and is the property of Wineaux Ltd. The collective work includes works that are licensed to Wineaux Ltd. Copyright 2005, Wineaux Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Wineaux Ltd or purchasing Wineaux Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Wineaux Ltd or to purchase Wineaux Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Wineaux Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
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Limitation of Liability Wineaux Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Wineaux Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors In the event that a Wineaux Ltd product is mistakenly listed at an incorrect price, Wineaux Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Wineaux Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Wineaux Ltd shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Wineaux Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
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